Hi, I'm Traci!
I design engaging learning experiences that are accessible by design and improved through learner feedback and data.
Prioritizing Tasks for High-Volume Customer Support
A short Rise microlearning module that helps support reps triage tickets using a repeatable prioritization model, scenario practice, and a job aid.
New Hire Onboarding
A blended onboarding experience for a fictional SaaS company, combining a self-paced module with reinforcement materials and manager support.
Custom GPT
A custom GPT designed as a just-in-time workplace support tool, with guardrails, internal knowledge sources, and escalation guidance.
Contact Me!
Feel free to use the submission form or email me directly at [email protected]!